by John Schmerold | Nov 2, 2026 | email, Security
Your email protection service is now called Katy Mail Guard. It checks incoming mail for phishing, impersonation, malicious attachments and spam before it reaches your inbox. Most of your mail passes straight through. Here’s what you’ll notice and what to do. Your...
by John Schmerold | Oct 13, 2026 | email, Microsoft Office
Does Outlook mark your email as read the moment you click on it, before you’ve actually read it? You can change that. Hovering the mouse over a message never marks it read. What does is selecting it, which shows it in the Reading Pane (the preview area). With...
by John Schmerold | Oct 10, 2026 | email, Microsoft Office
If you work in more than one mailbox in Outlook, such as your own plus a shared info@, office@, or billing@ mailbox, you may have run into a frustrating problem. You send a reply from the shared mailbox, and the copy shows up in your Sent Items instead of the shared...
by John Schmerold | Aug 26, 2026 | email
A practical walkthrough for Microsoft 365 (classic Outlook, new Outlook, Outlook on the web, and Outlook mobile) and Google Workspace (Gmail on the web and Gmail mobile). Updated August 2026 · For KatyCare clients using Microsoft 365 or Google Workspace Whether you...
by John Schmerold | Apr 1, 2026 | email
It happens more often than you’d think — a user misplaces their phone and suddenly can’t get past the multi-factor authentication prompt to access email and Microsoft 365. As an administrator, you have two clean, secure paths to restore access...
by John Schmerold | Mar 27, 2026 | Microsoft Office, email
Many organizations moving from Microsoft 365 to Google Workspace — or simply managing both platforms — find themselves asking: how do we replicate the shared mailbox and delegation workflows we rely on in M365? The good news is that Google Workspace supports all of...
