by John Schmerold | Oct 10, 2026 | email, Microsoft Office
If you work in more than one mailbox in Outlook, such as your own plus a shared info@, office@, or billing@ mailbox, you may have run into a frustrating problem. You send a reply from the shared mailbox, and the copy shows up in your Sent Items instead of the shared...
by John Schmerold | Aug 26, 2026 | email
A practical walkthrough for Microsoft 365 (classic Outlook, new Outlook, Outlook on the web, and Outlook mobile) and Google Workspace (Gmail on the web and Gmail mobile). Updated August 2026 ยท For KatyCare clients using Microsoft 365 or Google Workspace Whether you...
by John Schmerold | Aug 26, 2026 | Microsoft Office, Security, Web
Passwords are an important part of account security, but passwords alone are no longer enough. Passwords can be guessed, reused, stolen through phishing, exposed in data breaches, or accidentally shared. Multi-factor authentication (MFA) adds another layer of...
by John Schmerold | Aug 12, 2026 | Security
Most of the organizations we work with, including small businesses and nonprofits, assume bank fraud is something that happens primarily to larger organizations. In reality, smaller organizations can be attractive targets because they may have fewer controls, fewer...
by John Schmerold | Aug 10, 2026 | Hardware, Technote, Windows
Windows product licensing is a common point of confusion for modern Dell, HP, and Lenovo computers. If you have looked for a Windows product key sticker on your new PC and could not find one, that is normal. Your system does not need one. Where did the product key...
