by John Schmerold | Oct 10, 2026 | email, Microsoft Office
If you work in more than one mailbox in Outlook, such as your own plus a shared info@, office@, or billing@ mailbox, you may have run into a frustrating problem. You send a reply from the shared mailbox, and the copy shows up in your Sent Items instead of the shared...
by John Schmerold | Aug 26, 2026 | email
A practical walkthrough for Microsoft 365 (classic Outlook, new Outlook, Outlook on the web, and Outlook mobile) and Google Workspace (Gmail on the web and Gmail mobile). Updated August 2026 · For KatyCare clients using Microsoft 365 or Google Workspace Whether you...
by John Schmerold | Apr 1, 2026 | email
It happens more often than you’d think — a user misplaces their phone and suddenly can’t get past the multi-factor authentication prompt to access email and Microsoft 365. As an administrator, you have two clean, secure paths to restore access...
by John Schmerold | Mar 27, 2026 | Microsoft Office, email
Many organizations moving from Microsoft 365 to Google Workspace — or simply managing both platforms — find themselves asking: how do we replicate the shared mailbox and delegation workflows we rely on in M365? The good news is that Google Workspace supports all of...
by John Schmerold | Mar 18, 2026 | Microsoft Office, email
Summary Sign into Microsoft 365 on the web: https://outlook.office365.com/mail/ To manage contacts, open the Exchange Admin Center contacts page: https://admin.exchange.microsoft.com/#/contactsIf the page doesn’t load on the first click, try clicking the link...
by John Schmerold | Oct 9, 2025 | email
When you receive a secure email sent via Microsoft 365, the steps to open it depend on your email setup. Find your situation below and follow the corresponding instructions. 1. Internal Staff Member (Outlook with M365 Account) If you’re part of the same...
