by John Schmerold | Oct 13, 2026 | email, Microsoft Office
Does Outlook mark your email as read the moment you click on it, before you’ve actually read it? You can change that. Hovering the mouse over a message never marks it read. What does is selecting it, which shows it in the Reading Pane (the preview area). With...
by John Schmerold | Oct 10, 2026 | email, Microsoft Office
If you work in more than one mailbox in Outlook, such as your own plus a shared info@, office@, or billing@ mailbox, you may have run into a frustrating problem. You send a reply from the shared mailbox, and the copy shows up in your Sent Items instead of the shared...
by John Schmerold | Aug 26, 2026 | email
A practical walkthrough for Microsoft 365 (classic Outlook, new Outlook, Outlook on the web, and Outlook mobile) and Google Workspace (Gmail on the web and Gmail mobile). Updated August 2026 · For KatyCare clients using Microsoft 365 or Google Workspace Whether you...
by John Schmerold | Apr 1, 2026 | email
It happens more often than you’d think — a user misplaces their phone and suddenly can’t get past the multi-factor authentication prompt to access email and Microsoft 365. As an administrator, you have two clean, secure paths to restore access...
by John Schmerold | Mar 27, 2026 | Microsoft Office, email
Many organizations moving from Microsoft 365 to Google Workspace — or simply managing both platforms — find themselves asking: how do we replicate the shared mailbox and delegation workflows we rely on in M365? The good news is that Google Workspace supports all of...
by John Schmerold | Mar 18, 2026 | Microsoft Office, email
Summary Sign into Microsoft 365 on the web: https://outlook.office365.com/mail/ To manage contacts, open the Exchange Admin Center contacts page: https://admin.exchange.microsoft.com/#/contactsIf the page doesn’t load on the first click, try clicking the link...
