Professional Services Firm Office Manager

Katy Computer Systems is an established professional services firm dedicated to providing exceptional managed IT services. We're a small, dynamic team, and we're seeking an organized, detail-oriented professional to support our daily operations and client service efforts. Please see https://katycomputer.com/officemanager for details.

Job Summary

You will play a crucial role in keeping our office running smoothly. You will manage calendars, handle client inquiries, assist with bookkeeping, and help maintain our online presence. If you thrive in a small-office environment where you'll wear many hats and enjoy tasks ranging from scheduling to customer service, this role might be for you!

Key Responsibilities

• Commitment Tracking: Track internal and external commitments, proactively follow up on tasks, and ensure timely completion to meet firm and client expectations.
• Calendar & Scheduling: Coordinate appointments, meetings, and internal events for the team.
• Client Communication: Answer phone calls, respond to emails, and handle customer inquiries in a professional, friendly manner.
• Documentation & Records: Prepare and distribute correspondence, reports, and other documents; maintain accurate client files and firm documents.
• Bookkeeping Support: Perform data entry & bookkeeping tasks, ensuring accuracy and confidentiality.
• Online Presence: Manage firm social media and website updates to keep our digital content current.
• Office Organization: Keep the physical office tidy and organized.
• Special Projects: Provide administrative support for firm initiatives, events, or client projects as they arise.
• Customer Service: Welcome clients, ensuring a positive experience from the moment they make contact.

Requirements

• Friendly, professional demeanor
• Education: High school diploma or equivalent required; associate's or bachelor's degree a plus.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); experience with QuickBooks or similar software preferred.
• Communication & Organization: Excellent verbal and written communication skills; strong attention to detail.
• Confidentiality & Discretion: Comfortable working with sensitive information and ensuring privacy.
• Reliability: Punctual, dependable, and able to maintain a consistent schedule.

Preferred Qualifications

• Familiarity with social media management and basic website editing (e.g., WordPress).
• Prior experience in an administrative or office management role, especially within a small team.

Schedule

• Full-Time or Part-Time: 20 to 40 hours per week, depending on candidate availability and firm needs.
• Fixed Schedule: Hours will remain consistent from week to week.
• Work Environment: Our office is professional yet relaxed. Standard business hours are Monday - Friday.

What We Offer

• Competitive Hourly Rate: Commensurate with experience
• Collaborative Environment: Work closely with a small, supportive team.
• Growth Opportunities: Gain valuable hands-on experience in multiple facets of a professional services firm.
• Work-Life Balance: Consistent scheduling, with minimal after-hours commitments.

How to Apply

Please send your resume and a brief cover letter to John Schmerold, [email protected]. Be sure to include any relevant experience, especially in bookkeeping, client communication, and digital/online tasks.

We look forward to hearing from you and learning how your skills can contribute to our team's success!